Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!


Last updated: May 2024

1. General Questions
2. Product Questions
3. Payment Questions
4. Shipping Questions
5. Contact Questions

1. General Questions

What is your return policy?

Return address is automatically set to our production partner Printful facility. Unclaimed returns are donated to charity after 30 days.
If you use a different return address, you're responsible for returned shipments.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Buyer's remorse

We don't refund orders due to buyer's remorse and the fact that each product is unique. Returns and size exchanges are at your discretion and expense.

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed on the product page, under the "Product Details" section. If you have further questions about the material, please don't hesitate to contact us.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, ShopPay, Apple Pay, Google Pay, Klarna Pay Now, Klarna Pay Later, Klarna Slice It, Bancontact, iDEAL

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Shopify Payments is PCI compliant and supports 3D Secure checkouts. 3D Secure enhances online payment security by adding an extra step that involves card issuer authentication. 

4. Shipping Questions

How long does shipping take?

Delivery times spans 5-20 days, tailored to your location. Please allow 2–5 business days for order creation and fulfillment. With a vast network of 15 global production locations, we guarantee a swift and efficient experience from the moment you place your order.

Do you offer free shipping?

Yes, we offer free shipping on all orders.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm CET.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at